Bk345 Privacy Policy

1 Introduction & Commitment

Welcome to bk345. Our Privacy Policy ensures full transparency about how your personal data is collected, used, stored, and protected. We believe that caring for our users' data is the most important responsibility of any trustworthy gaming platform.

This Privacy Policy applies whenever you visit the bk345 website, create an account, play games, make a deposit, or use any of our services. Reading it will give you a clear understanding of exactly what we do with your data and why.

2 What data we collect

Bk345 only collects information that is genuinely necessary to deliver our services. We never collect data we don't need.

Personal Identification Information

• Full name, date of birth, and gender
• Email address & mobile number
• National ID or passport number (for KYC verification)
• Current and permanent address

Financial information

• Payment method details (Mobile Banking, Nagad, Rocket number)
• Deposit & withdrawal history
• Transaction date and amount

Technical Information

• IP address & device type
• Browser and operating system information
• Login time, session duration, and gameplay activity

3 How Your Information Is Used

Bk345 uses your data solely to provide you with a better experience. Our data usage policy is fully transparent:

4 Data Sharing & Disclosure Policy

Bk345 never sells or rents your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processor: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process transactions.
• Legal authorities: Information may be disclosed to the relevant authorities upon receipt of a valid legal directive or court order.
• KYC partner: With licensed third-party verification agencies for identity verification.
• Regulatory Authority: In compliance with the guidelines of the Curaçao eGaming licensing authority.

5 Data Security Measures

Bk345 applies multiple layers of security to keep your data safe. Our security infrastructure follows international best practices.

Keep in mind — no one can guarantee 100% security on the internet. That means you also have a role to play: use a strong password, never share your login credentials with anyone, and avoid accessing your account over public Wi-Fi.

6 Cookie Policy

Cookies are small text files stored on your device that help our website function more effectively. bk345 uses the following types of cookies:

• Essential cookies: Used to maintain your login session and ensure core functionality. These cannot be disabled.
• Functionality cookies: To remember your language preference, theme, and other personal settings.
• Analytics Cookies: To understand how many users are visiting each page, helping us improve our services.

7 Your rights

Under international data protection regulations, every bk345 user is entitled to the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: The ability to request that your data not be used for specific purposes.
• Right to Portability: You can request your data in a portable format and transfer it elsewhere at any time.
• Right to object: You can object to marketing communications or specific types of processing.

8 Data Retention Period

Bk345 does not store your data indefinitely. Specific retention periods are defined for each category of information:

• Account information: For the duration your account is active and for up to 5 years after closure.
• Financial transaction records: A minimum of 7 years, as required by law.
• KYC documents: 5 years after account closure, in accordance with licensing regulations.
• Communication Logs: Support history is retained for up to 2 years.
• Technical Logs: Server logs and session data are generally retained for 90 days.

Once the designated retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

9 Minor protection

Bk345 is a responsible gaming platform. Our services are strictly prohibited for anyone under the age of 18.

If you believe a minor is using our platform, please notify our support team immediately. We will take prompt action.

10 Policy Changes & Updates

Bk345 may update this Privacy Policy from time to time. For any significant changes, we will notify you directly via email or an in-account notification.

• For minor changes, only the "Last Updated" date on the page will be revised.
• Direct email notifications will be sent for significant changes.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

We recommend revisiting this page regularly so you always stay up to date with our latest policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact our dedicated Privacy Team: